One India. One eStand.
JUU Ride believes in having a very strong and transparent policy in handling the data collected from the various users of the JUU Ride services.
JUU Ride, a platform developed by Agnibhu Technologies Private Limited is NOT an aggregator but a platform enabling the Drivers, whom we call as Service Providers to take their service to the Customers, whom we call Guests. JUU Ride works on the motto of One India – One eStand and is a concept initiated for the benefit of drivers, thus changes the lives of at least 5 Million families, touching lives of no less than 200 Million Indians. JUU Ride is a single platform to fulfil all types of contract carriage requirements for an individual, be it for goods transportation or passenger transport. JUU Ride brings the benefits of digital technology to Tier3 and lower towns to improve the liveability. JUU Ride brings the same kind of convenience to smaller towns that is enjoyed by the Metro and Tier1 & 2 cities. JUU Ride is not an aggregator or a transportation carrier, and does not employ any drivers. Guests can use the JUU Ride App to request transportation via their smartphone. Guests can choose from a variety of services and various Drivers available in his or her location. At the end of the ride, both the Service Provider and the Guest receives a copy of the fare receipt.
When you use JUU Ride, you trust us with your personal data. We’re committed to keeping that trust. This policy describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
JUU Ride: JUU Ride, a platform developed by Agnibhu Technologies Private Limited is NOT an aggregator but a platform enabling the Drivers, whom we call as Service Providers to take their service to the Customers, whom we call Guests.
Individual Service Providers: Drivers who provide, or submit applications to JUU Ride to provide, transportation of passenger(s) and/ or good(s), individually or through transportation companies called Agencies.
Guests: Individuals who request or receive transportation (Passenger or Goods), including those who receive transportation requested by another individual.
Agency: A business entity registered on JUU Ride Platform to provide, or submit applications to JUU Ride to provide, transportation of passengers and/ or goods.
Service Providers: Individual Service Providers and Agencies collectively are referred as Service Providers.
Agents: Individuals or business entities that provide service to Service Providers on behalf of JUU Ride.
Passengers: Individuals who are traveling in a vehicle booked through JUU Ride App.
Account: A relationship setup by Guests or Service Providers with JUU Ride.
Users: Individuals who use the JUU Ride developed mobile applications and/ or JUU Ride website.
Data: Any information related to users collected by JUU Ride. Data would include personal data and other information.
Personal Data: Means data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling.
Data Controller: Means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are to be processed.
Data Processor: Data Processor, in relation to personal data, means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
Data Processing: Means an operation or set of operations performed on data, and may include operations such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
Cookies: Cookies are small text files that are stored on browsers or devices by websites, apps, online media and advertisements.
This Policy applies to all users of our apps and websites anywhere in the world, unless covered by a separate (Privacy) Policy by JUU Ride. This Policy specifically applies to:
This Policy also governs JUU Ride’s collections of other personal data in connection with JUU Ride’s services. We may collect other personal data in connection with our mapping technology and features.
All those subject to this policy is referred to as “users” in this policy.
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this policy in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.
Agnibhu Technologies Private Limited is the data controller for the personal data collected in connection with use of JUU Ride services in India. We process personal and user data within India.
JUU Ride collects:
The following data is collected by or on behalf of JUU Ride:
JUU Ride collects data, including personal data, through various means as described below:
We collect the user data when user uses the JUU Ride services including account creation, provides the star rating, raises a support ticket, raises a complaint, requests for a ride and/ or any such interaction(s) with the JUU Ride app.
We collect the location data and other device related data like device id, device make and model, device IP etc., after getting the prior permission from user.
We may conduct user survey to understand various aspects of user requirements, feedbacks about our services and/ or any such interaction(s).
We may collect data from Marketing service providers as part of our marketing campaigns.
We may collect data about user through publicly available information sources.
We may collect data from our partners, who in turn may have collected the information as per their own policies.
Collection of data may also include all those data, in methods and means which is mentioned, not necessarily here under this section but, anywhere else also in this document.
JUU Ride collects and uses data to enable reliable and convenient transportation and delivery of services. JUU Ride shall also use the data so collected for the purpose of, to enhance the safety and security of our users and services, for customer support, for research and development, to enable communications between users, to send marketing and non-marketing communications to users and in connection with legal proceedings. JUU Ride may combine the data collected from above sources with other data in its possession. The details of usage are provided below:
JUU Ride uses the collected data to provide, personalize, maintain, and improve products and services. This includes using the data to:
We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
JUU Ride uses the collected information (including recordings of customer support calls with policy to and the consent of the user) to provide customer support, including to:
We may use the data collected, for testing, research, analysis, product development and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
For example, a driver may call a guest to confirm the pickup location, guest may contact a driver to retrieve the lost item.
We may use the collected data to market our services to our users. This includes sending user communications about JUU Ride services, features, promotions, sweepstakes, studies, surveys, news, updates and events.
Although we may send user communications about JUU Ride partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the collected data to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of JUU Ride’s services, and user preferences and settings.
JUU Ride may use the collected data to generate and provide users with receipts; inform them of changes to our Terms and Conditions, Services or Policies; or send other communications that aren’t for the purpose of marketing the services or products of JUU Ride or its partners.
We may use the collected personal data to investigate or address, claims or disputes relating to use of JUU Ride’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.
We use personal data to make automated decisions relating to use of our services. This includes:
To object to a deactivation resulting from these processes, please contact JUU Ride customer support.
JUU Ride does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Some of JUU Ride’s products, services and features require that we share data with other users or at user’s request. We may also share data with our affiliates, subsidiaries and partners, for legal reasons or in connection with claims or disputes.
Questions or comments from users submitted through public forums such as JUU Ride blogs and JUU Ride social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
User requests transportation or places an order using an account owned by another party, we shall share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:
We may share data with our subsidiaries and affiliates to help us provide our services, or conduct data processing on our behalf.
JUU Ride provides or share the data to vendors, consultants, marketing partners, research firms and other service providers or business partners. These may or shall include:
JUU Ride may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms and Conditions of Service, User Agreements or other policies; to protect JUU Ride’s rights or property, safety, or property of others; or in the event of a claim or dispute relating to the use of our services.
In case of data request(s) from law enforcement authority or government, unless we are prohibited by law from doing so, or in exceptional circumstances such as emergencies or in case of an appropriate court order or other appropriate process established by law, that prohibits the notice to user, we will notify the user before producing their information to law enforcement authority.
Please see “Guidelines for seeking information from JUU Ride” for more information.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
JUU Ride may share a user’s collected data other than as described in this policy, if JUU Ride notify /ies and the user consents to the sharing.
JUU Ride retains user profile, transaction and other personal data as long as a user maintains their JUU Ride account.
JUU Ride may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.
JUU Ride retains user profile, transaction and other information as long as a user maintains their JUU Ride account. For Service Providers and Agency, JUU Ride also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their JUU Ride account.
Users may request deletion of their account at any time through JUU Ride’s Customer Support Centre. Following such requests, JUU Ride deletes the account while the data shall be deleted from the JUU Ride records after the completion of purposes of JUU Ride needs, regulatory, tax, insurance, litigation or other legal requirements. For example, JUU Ride retains location, device and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development.
In certain circumstances, JUU Ride may be unable to delete an user’s account, such as, if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, JUU Ride will delete the account as described above.
JUU Ride may also retain certain information if necessary, for purposes of safety, security and fraud prevention. For example, if JUU Ride deactivates an user’s account because of unsafe behaviour or security incidents, JUU Ride may retain certain information about that account to prevent that user from opening a new JUU Ride account in the future.
We collect and use personal data only where we have one or more lawful grounds for doing so.
These include processing user personal data to provide requested services and features, for purposes of JUU Ride’s legitimate interests or those of other parties, to fulfil our legal obligations, or based on consent. Also, such other grounds may vary depending on where our users are located, but generally include processing personal data. Grounds for processing any collected data, including personal data, is as mentioned here under:
In order to provide our services, we must collect and use certain personal data. This includes:
JUU Ride enables users to access and control the data that it collects. JUU Ride also enables users to request access to, or copies of their data, changes or updates to their accounts, deletion of their accounts, or that JUU Ride restrict its processing of user personal data. The same are as mentioned here under:
JUU Ride app gives users the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from JUU Ride. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below:
JUU Ride uses guests’ device location services to make it possible to get a ride whenever they need one. Location data is needed for our services, including pickup, navigation and customer support.
Users who have enabled JUU Ride to collect location data from their mobile device, also enable JUU Ride to share their location with their Service Provider from the time the ride is requested, to the start of the trip. This can help improve pickup experience for both Drivers and Guests, particularly in crowded areas. Also, it enables JUU Ride to share your live ride location based on your instruction with any other person.
Guests who have enabled JUU Ride to collect location data from their mobile device may also enable the Emergency Data Sharing feature (SOS), that shares data with emergency services like police, fire and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, colour and license plate information; the Guests’ name and mobile number; pickup and drop off locations; and the Driver’s name.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Accordingly, the permissions are requested at the time of installation of JUU Ride app and while doing so, iOS devices notify users the first time the JUU Ride app requests permission to access certain types of data and gives users the option to grant or refuse permission. Likewise, Android devices notify users of the permissions that the JUU Ride app seeks before their first use of the app, and use of the app constitutes a grant of such permission. Any changes made in the device settings will have its direct impact on the usage of JUU Ride App.
After every trip, Drivers and Guests are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, Guest ratings are available to Service Providers from whom they request transportation, and Service Provider ratings are available to their Guests.
This 2-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for Service Providers and Guests. Guests can see their average rating in the main menu of the JUU Ride app. Service Providers can see their average rating after tapping their profile photo in the JUU Ride Driver app.
Users may opt out of receiving emails and SMS messages from JUU Ride by opting out in the user profile section within the JUU Ride App.
JUU Ride provides users with a variety of ways to learn about, control, and submit questions and comments about JUU Ride’s handling of their data. To make a request, please follow the below:
We may occasionally update this Policy. If we make any changes or further update, we will notify users in advance of the changes through the JUU Ride app or through other means, such as email, SMS or otherwise. We encourage users to periodically review this policy for the latest information on our privacy practices. After such policy change updation, use of our services by users will be understood as consent to the updates to the extent permitted by law.